Terms and Conditions

1. Introduction

Welcome to zephyr-terra.com! By accessing and using our website, you agree to comply with the terms and conditions outlined below. Please read them carefully.

2. Definitions

  • “We,” “Us,” or “Our”: Refers to zephyr-terra.
  • “You” or “User”: Refers to the visitor or customer using our website.

3. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree, please refrain from using our services.

4. Product Information

  • We strive to provide accurate and detailed information about our plants, including descriptions, prices, and availability.
  • However, variations may occur due to natural factors. We recommend reading product descriptions carefully before making a purchase.

5. Ordering and Payment

  • Placing an order constitutes an offer to purchase our products.
  • We reserve the right to accept or decline orders at our discretion.
  • Payment methods accepted are bank transfer, paypal, bancontact.

6. Shipping and Delivery

  • We ship within the EU. Shipping costs and estimated delivery times are specified during checkout.
  • We normally only ship on monday except if we know the shipment will arrive within two days (for Belgium and the Netherlands)
  • We are not responsible for delays caused by external factors (e.g., customs, weather).
  • Please inspect your order upon delivery, take pictures of broken or melted plants, and report any issues promptly.

7. Returns and Refunds

  • We do not accept plant or invertebrate returns, please read our return policy about this.
  • We accept returns of other products within 14 days.
  • Returned items must be in their original condition and packaging.
  • Refunds will be processed within 14 days after receiving the returned product.

8. Privacy Policy

  • Our privacy policy outlines how we collect, use, and protect your personal information. Please refer to our separate privacy policy for details.

9. Intellectual Property

  • All content on our website, including text, images, and logos, is protected by intellectual property laws.
  • You may not reproduce, distribute, or use our content without our explicit permission.

10. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
  • Our liability is limited to the purchase price of the product.

11. Governing Law

  • These terms and conditions are governed by Belgian law.
  • Any disputes shall be resolved in the courts of Belgium.

12. Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us at info@zephyr-terra-com.